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Home > Firebrand Live > My order hasn't shipped. Why was I charged?
My order hasn't shipped. Why was I charged?

For security and compliance reasons we do not keep payment information or credit card data on file. Because of this, all orders are charged in full at the time you place your order, even for pre order items. 

We are terribly sorry for any inconvenience this may cause! If you prefer to pay at a later date, unfortunately you will need place your order closer to the expected ship date of the product(s.)

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